AI in Citizen-Facing Services

Engineer AI for citizen-facing services (chatbots, eligibility tools, application assistants, language access). Learn the service-design framing (UK GDS / 18F / TS Digital style), accessibility (WCAG 2.2, Section 508, EN 301 549), plain-language standards, multi-language support including underserved languages, the human-in-loop default for rights-affecting decisions, and the channel-mix discipline (digital plus analogue, never digital-only).