SLA Design for AI

Design SLAs that actually work for AI services. Learn availability SLAs (still important), latency SLAs (p50/p95/p99 because AI workloads have heavy tails), model accuracy and quality SLAs (the genuinely new and contested area), support SLAs (with severity definitions), the credit structure (and why it usually under-compensates the buyer), proof-of-breach mechanism, and the relationship between SLAs and termination rights.