Lilly Tech Systems
ServiceNow AI
Master AI-powered service management with ServiceNow. Learn Now Assist for generative AI, Virtual Agent for self-service, Predictive Intelligence for automation, and AI Search for enterprise knowledge discovery.
Your Learning Path
Follow these lessons in order, or jump to any topic that interests you.
1. Introduction
What is ServiceNow AI? Understand the Now Platform's AI capabilities and how they transform service management.
2. Now Assist
Generative AI experiences across ITSM, HRSD, and CSM with summarization, code generation, and chat.
3. Virtual Agent
Build conversational self-service experiences that resolve issues automatically without human intervention.
4. Predictive Intelligence
ML-powered categorization, assignment, and similarity detection for incidents, cases, and requests.
5. AI Search
Enterprise search with semantic understanding, federated sources, and personalized results.
6. Best Practices
Implementation strategy, data preparation, performance optimization, and measuring AI impact.
What You'll Learn
By the end of this course, you'll be able to:
Generative AI
Use Now Assist to generate case summaries, knowledge articles, code, and conversational responses.
Self-Service
Design Virtual Agent conversations that deflect tickets and resolve common issues automatically.
Intelligent Automation
Deploy predictive models for ticket categorization, priority assignment, and similar incident detection.
Knowledge Discovery
Implement AI-powered enterprise search that understands intent and delivers relevant results.